1) Processing Time
Orders for GlucoZen are typically processed within 1-2 business days. Processing time may vary based on order volume and inventory checks. You will receive a confirmation email once your metabolic support formula is ready for shipment.
2) Delivery Estimates
Typical delivery within the United States takes 3 to 5 business days. Any delivery estimate shown at checkout is an estimate based on carrier data, not a strict guarantee. Carrier delays can occasionally occur due to seasonal volume or local conditions.
3) Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to update once the carrier scans your package.
4) Address Accuracy
Please verify your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, reshipment may involve additional fees and will extend the delivery time.
5) Shipping Costs
Shipping charges are clearly displayed at checkout. Promotions, such as free shipping on bulk orders (3 or 6 bottles), will be automatically applied when the criteria are met.
6) International Shipping
If international shipping is available for your country, please allow 10-15 business days for delivery. Note that customs clearance procedures in the destination country may cause additional delays. Any import duties or taxes are the responsibility of the customer.
7) Lost, Delayed, or Damaged Packages
If your package is delayed, check your tracking link for the latest updates. If a package is marked as delivered but you cannot find it, please check with neighbors or your local post office.
- Delayed: High carrier volume or weather can impact timelines.
- Damaged: If your GlucoZen bottles arrive damaged, please document with photos and contact support immediately.
8) Changes to This Policy
We may update this Shipping Policy from time to time. Updates will be posted here with a revised date. Continued use of getglucozen.org means you accept the updated terms.
9) Contact
For shipping-related questions, contact our support team at: support@getglucozen.org. Include your Order ID for faster assistance.