1) Return Window
Orders for GlucoZen are backed by a 60-day money-back guarantee, counted from the date of purchase. If you’re not satisfied with your energy levels or metabolic results, you may request a refund within this period.
2) Eligibility
To help us verify and process your request quickly, please be ready to provide:
- Order information (such as order ID, purchase date, and the email used at checkout)
- Your full name and billing details
3) How to Request a Refund
To start a refund request, contact our support team and include your order details. You may email: contact@glucozen-support.com
Briefly explain the reason for your request. Our support team will guide you through the next steps, including any return shipping information needed.
4) Return Instructions
Depending on your specific case, you may be asked to return the Product (including any remaining bottles, full or empty). If a physical return is required, you will receive instructions and the correct return address from our support team.
5) Refund Processing
Approved refunds are typically issued back to the original payment method. Processing times depend on your financial institution and may take 5–10 business days to appear on your statement.
6) Shipping & Handling
Return shipping costs are the responsibility of the customer. Original shipping and handling fees are non-refundable unless stated otherwise by support.
7) Changes to This Policy
We may update this Return Policy at any time. Continued use of getglucozen.com after updates means you accept the current version of the Policy.
8) Contact
If you have questions about returns or refunds regarding your GlucoZen purchase, reach out to us at: contact@glucozen-support.com